Our Services
At EyrieSoft, as passionate partners of Customer Experience Solutions, we bring solutions to businesses to meet the challenges and be “the wise fish” to be proactive and adaptable.
Customer Experience (CX) Advisory
CX Advisory Services are designed to help businesses accelerate innovation and navigate digital transformation effectively. The services include a blend of business, industry, and technological expertise to support companies across the entire innovation lifecycle. The goal is to help organizations evolve faster by offering digital strategy and business transformation consulting.
We, as passionate partners of Customer Experience solutions:
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offer tailored solutions to organizations to adapt changes driven by digital innovation, fostering sustainable value through new business ideas and critical capabilities.
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recommend proven approaches, tools, accelerators, and methodologies to bring ideas to market quickly, helping businesses capitalize on emerging trends and technologies.
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guide and support to ensure continuous adoption and improvement, including benchmarking and enhancing business outcomes.
Our ultimate goal is to keep you ahead by combining CX expertise with a structured, innovative approach to transformation, enabling companies to stay competitive and agile in a digital landscape.
"We see the success in your experience. And we will be glad to connect with you."
Customer Experience (CX) Implementation
CX Implementation starts with discovering the customer journey steps, designing solution architecture, fine tuning the pathways, connecting solutions intelligently and bringing them to the experience teams.
We, as passionate partners of Customer Experience solutions:
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trust that process and technology should be intertwined to bring adoption by experience teams. This is very essential for a successful implementation.
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follow framework approach to onboard customer journeys faster and smoother.
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work with you throughout the implementation to build solutions that align your goals and objectives, your workflows and usability needs.
Our ultimate goal is to support you and your experience teams to manage your customer relationships in an intelligent and in a well-informed way.
"We see the success in your experience. And we will be glad to connect with you."
Integrations
CX Integrations play a significant role in connecting the dots across different systems (both internal and external) and drive seamless data flow and streamline business operational efficiency. It aims to unify customer data from multiple sources, eliminate silos, and boost efficiency. Integrations can be third-party apps, API-based, cloud-based, or social media platforms.
We, as passionate partners of Customer Experience solutions:
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envision the scalability and flexibility to connect cloud systems with ERP and add-on applications that benefit the organizations.
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built extensions using SAP BTP Platform to benefit businesses to build custom apps and interfaces.
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connect multiple sources of your customer interactions to make intelligent CX solution.
Our ultimate goal is to support you to make your business processes even more intelligent and effective.
"We see the success in your experience. And we will be glad to connect with you."
Analytics
CX Analytics play a significant role in driving the adoption by Customer Experience team. The analytics are often looked at from top level requirement. However, it matters more at the operational and bottom level. Better visualization of the data is the key to better value in dealing with customer relationship.
We, as passionate partners of Customer Experience solutions:
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realize that insights will transform a normal CX solution into an Intelligent CX solution.
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understand very well about the data structures, data handling of multiple sources and amalgamate them to bring insights at your dashboards.
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implement analytical stories, dashboards to keep you informed about key indicators.
Our ultimate goal is to make CX solution interesting, adoptable and intelligent by bringing analytics in true sense.
"We see the success in your experience. And we will be glad to connect with you."
Customer Experience (CX) Managed Services (Support)
CX Managed Support aims at maintaining your system optimally and continue development of your customer experience journey.
We, as passionate partners of Customer Experience solutions:
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support your team with managed services to address queries and requests in BAU activities.
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analyze the business ideas in the backlog and drive from ideation to realization as per DevOps strategy.
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manage change projects to bring continuous improvements to meet changing needs of the experience teams.
Our ultimate goal is to support you to realize the return value of the solution.
"We see the success in your experience. And we will be glad to connect with you."